FAQ

How long will it take for my order to arrive?

We try to ship your purchase within one business day. Unfortunately, there are times when great demand for our items causes us to temporarily run out of stock; i.e., promptly place an order with our supplier in these circumstances. However, this may cause a delay in the delivery of your item. If this occurs, we will make every effort to contact you as soon as possible with the essential information.

Do we ship internationally??

Yes, we do ship internationally. The parcel’s size and weight determine the cost of delivery outside of the UK Mainland. You'll be able to see additional shipping charges while entering your information on the checkout page, or you can contact us at

Is it possible to place an order over the phone?

We cannot take orders over the phone at this time.

What is the cost of postage?

For more details on our fees, please see our shipping page.

Will you notify me when my order has been completed?

After you've placed your order, you'll receive an email confirmation with all of the purchase's details. It's a great idea to double-check this email to ensure that all of the info is accurate so that any mistakes can be corrected immediately before it's sent out. When the order is shipped, you will receive a second email with delivery and tracking details. For further details about Exchanges, Refunds, and Returns, please see our return policy.

Do I get everything in the picture?

It's usually a good idea to check the product description to see what's included. Frequently, the image will include products that are unavailable or sold separately.

Bedding

How do I know what size my bed is?

  • Bunk: 2ft 6inch x 6ft 3inches (76 x 191cm).

  • Single: 3ft x 6ft 3inches (91 x 191cm).

  • Four foot / Small Double/ Three Quarter: 4ft x 6ft 3inch (122 x 191cm).

  • Double: 4ft 6 x 6ft 3inches (135 x 191cm).

  • King: 5ft x 6ft 6inches (153 x 200cm).Super King: 6ft x 6ft 6inches (183 x 200cm).

What is the difference between a duvet and a quilt & its covers?

There is no difference between a duvet and a quilt. They are the same thing with a different name. Similarly, there is no difference between a duvet cover and a quilt cover.

What are the fabrics options available?

We offer microfiber, polyester, Egyptian cotton, cotton, & flannel bedding sets.

Curtains

What curtain headers do we offer?

We offer pencil pleat, pinch pleat, & Eyelet curtains. What is the best way to measure curtains?

How do I measure the Width for all curtain headers?

Measure; there, the entire length of your pole or track (excluding the finial). Measure the width of your window recess and add 30 cm if you don't already have one.

How do I measure the Drop of pencil pleat curtains?

Measure 1 cm above the floor (2/3 cm if you haven't yet installed carpet but plan to) or 4 cm below the window sill from the top of the track or, if you have a pole, the bottom of the ornamental ring (the ring on the pole) to 1 cm above the floor (2/3 cm if you haven't yet installed carpet but plan to) or 4 cm below the window sill.

How do I measure the Drop of eyelet curtains?

Measure 1 cm above the floor (2/3 cm if you haven't yet installed carpet but plan to) or 4 cm below the window sill from the top of the pole. It is vital to have at least 3 cm of clearance above your pole when using eyelets, but this should not be added to the length.
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