Refund Policy

We have a 20-day refund policy, which implies you can get a refund if you get faulty or incorrect goods within 20 days of purchase. Call our customer service department at +44 20 8507 8397 or contact us at info@bedbasics.co.uk to become eligible to claim. If your claim is approved, you'll be given instructions on how to continue and where to ship your items.

The products to be refunded must be in their proper packaging and in "AS NEW CONDITION AS RECEIVED" condition. They must be new, unopened, and in their original packaging. The packaging boxes must be in good condition and not torn. You ought to have a receipt.

Refund

After your articles have gone through all the official inspections from our testing team you will be contacted by mail if your items have been approved for a refund or not. The entire procedure could take up to 14 days. We will be grateful for your patience and cooperation throughout the procedure.